Purchase Process
We are committed to delivering a relaxed and convenient shopping experience for your lab grown diamond jewelry! Whether you prefer the ease of online shopping or a personal visit to our showroom, our process is designed to meet your unique needs.
Method 1: Online Ordering
Choose Your Own Diamond Jewellery
- First, learn more and browse our Lab Grown Diamond Library, to understand the production, advantages and styles of lab grown diamonds.
- Go to the lab grown diamonds page, select the loose diamond style you like and add it to the shopping cart.
- Go to the Ring Setting / Earring Setting / Necklace Setting, choose the setting style and add it to the shopping cart. (*Each setting must be purchased with a lab grown diamond, otherwise the order will be cancelled.)
Select Wedding Bands
- Hong Kong Craftsmanship and German Selected Design, offering a variety of selected styles, customers can place orders online directly.
- Or, use the online design tool of the German Customization, to create a pair of rings that are unique to you.
(*For some styles that do not provide online purchase function, customers can WhatsApp us according to the instructions and our dedicated person will follow up for you.)
Other Diamond Jewellery
All other diamond jewellery displayed on website include Jewelry Collection, Fancy Color Collection and Fancy Cuts, etc. Customers can purchase online. If the relevant function is not provided, customers can WhatsApp us and we will follow up for you.
Checkout & Payment
- Payment Options: We accept a variety of credit cards (Visa, MasterCard, AE, UnionPay, and more).
- Flexible Pickup Options: Collect your order in person at our showroom or have it delivered to your address in Hong Kong. We will contact you post-order to follow up.
- Delivery Timeline: Selected standalone products arrive in 10-14 business days, while custom designs take 3-4 weeks (depending on design complexity). You’ll receive a tracking email upon shipment.
*Within 24 hours of payment, our team will reach out to verify your order details, ensuring a smooth process.
Method 2: Visit Our Showroom
Booking Online or via WhatsApp
- Reservation Method: Schedule your visit through our Online Form or WhatsApp Us, selecting a time that best suits your schedule. Our team will promptly confirm your appointment.
- Try-On Experience: Discover your perfect match by trying on a variety of jewelry pieces crafted with lab grown diamonds. Explore classic and custom designs to find the ideal fit.
- Efficient Delivery: In-stock items are ready in 1-2 business days, while custom lab grown diamond jewelry takes 3-6 weeks (depending on design complexity). We’ll provide regular progress updates to ensure timely delivery of your cherished piece.
- Flexible Payment Options: Cash, FPS, bank transfer; Credit cards: Visa, MasterCard, AE, or UnionPay.
- Delivery or In-Store Pickup: Enjoy delivery across Hong Kong with ongoing updates on your order status. You’ll receive a tracking notification upon shipment. Or opt to collect your purchase at our showroom. The pickup window is 90 days, allowing flexible arrangements to suit your schedule.
Warm Reminders
We offer personalized one-on-one service to every customer visiting our showroom, ensuring a seamless lab grown diamond shopping experience.
Personalised Engraving Services
We offer complimentary laser printing technology to engrave names, anniversary dates, or any meaningful phrases that are exclusive to your sweet memories on your jewelry pieces. This creates a unique and perfect accent that adds cherished memories and makes your jewelry truly one-of-a-kind.
Permanent Cleaning Services
When it comes to maintaining diamond jewelry, cleaning is an essential aspect that cannot be overlooked. Customers can make an appointment for our provided ultrasonic cleaning service to keep their diamond jewelry looking radiant shining as new.
Ring Size Adjustment
When purchasing an engagement ring for your loved one, it is often intended as a surprise gift. Customers may not always be able to provide an accurate ring size during the selection process. At Diamonds Gallery, customers who purchase an engagement ring are entitled to one free ring size adjustment within three months of purchase.
